Onsite Training Catalog: SAP CRM Service Training

Title CRM Service Training
Length 5 Days
Delivery Group-Live, Instructor-led classroom training with hands-on exercises and one workstation per student.
Who Should Attend
  • Those involved with the implementation of CRM Service
  • Project team members, and consultants
Prerequisites Basic knowledge of mySAP CRM and experience with customization
Level Beginner-Advanced
Advanced Preparation None
Objective To master supporting service processes within mySAP CRM Service and any customization that may be necessary.
Configuration Points
  • Installations
  • Individual objects
  • Service agreements
  • Service contracts
  • Service plans
  • Usage-based billing
  • Resource planning
  • Service confirmation
  • Service billing
  • Product service letter
  • Warranty claims
  • Complaints and returns
  • In-house repair processing
  • Case Management
To schedule a training session with ERPtips or to find out more information, email Training at ERPtips dot com.

CRM Service

CRM Service class will cover in detail the service processes available within SAP CRM Service including the configuration settings needed to configure the SAP service. Topics we will cover will include: service tickets including integration of service tickets within interaction center webclient;Service order processing: Resource planning - Service confirmation - Service billing - Warranty claims ; Installed base management: Installations and Individual objects; Service contract processing: - Service agreements - Service contracts - Service plans ; Complaints and returns processing: - Complaints and returns - In-house repair processing; Case management; CRM Service Best Practices overview, Tips and Tricks for the issues most commonly faced by the customers.

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Testimonials

"The ERPtips instructor geared this class to the students and their companies' Basis environments. We covered important topics that are hard to find practical information on, like kernel upgrades and hotpacks. I was later able to apply this knowledge to my company's own SAP system.

To get exposure to all the key material in this course, I might have had to take about three courses from SAP itself. The instructor went the extra mile to make sure that everyone's questions were answered."

Pete Peters, IT Manager, Prym Consumer USA

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