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Course Outline for SAP Project Leadership Training

Day 1

Introduction

 

  • Objectives, logistics
  • Hierarchy of consulting purposes
  • Drivers for change in the SAP consulting market
  • Capability Maturity model
  • The difference between being a "configurator" vs. being lead consultant
  • Skills requirements for SAP Lead Consultants and Project Managers
  • Exercise: Expectations, common mistakes & skills requirements for Project Leaders

Types of SAP Projects

 

  • Overview of the SAP Business Suite
  • Large scale ERP or CRM deployments
  • Upgrades
  • Types of customers and associated challenges
    - Multi-country global rollouts
    - Single country projects
    - Public sector and governments
    - Mid-size (and family-owned) businesses
  • Checklist: what you need to know before arriving onsite
  • Leveraging SAP Solution Composer to articulate value to customers
  • Exercise: Solution Composer "Scavenger Hunt"

Revisiting SAP Methods & Tools

 

  • Understanding the SAP project management resources available to the SAP ecosystem (ASAP roadmaps)
  • Phases of the ASAP methodology

Team Formation

 

  • Assessing your team
  • Team development stages: what you can do
  • Accelerators for effective teaming
  • Diagnosing team formation problems
  • Making geographically distributed team work (HBR reprint)
  • Workshop: Virtual teams in an off-shore setting - common risks and mitigation

Managing Stakeholder Expectations

 

  • Managing Expectations: A Complex Competency
  • Stakeholder Analysis
  • Objection Handling and Reframing
  • How (and When) to Say No
  • Exercise - Stakeholder Management
Day 2

Situational Leadership

 

  • Situational Leadership self-assessment
  • People leadership challenges on SAP projects
  • Introduction to Situational Leadership
  • Roles of a leader
  • What motivates people
  • Applying the SL model to SAP project work

Questioning for Influencing

 

  • Stakeholder interview checklist
  • Interview behavioral and informational goals
  • A questioning process for consultants
  • Case study exercise: Engaging with stakeholders
  • Interview challenges

Meeting Facilitation & Decision-Making

 

  • Workshop planning guidelines and resources
  • Exercise: Kicking-off your workshop
  • Decision-making techniques & tools
  • Dealing with disruptive behaviors

Day 3

Facilitating Change & User Adoption

 

  • The Case for OCM
  • Defining OCM scope and deliverables
  • Establishing project governance structures
  • The root causes of resistance to change
  • Exercise: Recommending a team member
  • Managing the adoption curve

Communication & Motivation Skills

 

  • Understanding the social style model
  • Workshop: Assessing your communication style
  • Using the model to improve communication and motivation

Dealing with Conflict

 

  • Potential sources of conflict in projects
  • Applying different conflict resolution tactics to a team conflict
  • Strengths & weaknesses of 5 conflict resolution styles
  • Exercise: Conflict/negotiation role plays

Coaching & Feedback

 

  • Types of coaching
  • A coaching process
  • Guidelines for effective feedback
  • Exercise: Coaching role plays

Conclusion

 

  • Key messages and summary
  • Evaluation
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This course material is licensed by Klee Associates, Inc.

Project Leadership

Mastery of the technical aspects of project management (planning, control, WBS, etc.) does not guarantee project success. Experienced project managers all realize that the people and organizational challenges are often the greatest source of risk. This is even more applicable to large scale enterprise systems implementations such as SAP. Capturing the lessons learned from hundreds of experienced project leaders, this workshop focuses on the "people" knowledge and skills that project leaders need to succeed in their role in SAP projects. Emphasis is on the leadership and stakeholder management skills necessary to guide mixed teams of SAP consultants, 3rd party contractors, and customers through each phase of an implementation. Simulations and case studies prepare project leaders as well as senior functional and technical consultants, for the real-life challenges they will encounter.

Just like the ERPtips Journal, our training covers the entire SAP product line, from core SAP modules like Financials, Logistics, and HR/HCM, to NetWeaver-based components, to SAP's Business Suite applications, including CRM, SCM, and SRM. We train SAP implementation team members and super-users on any issues covered in the standard SAP course catalog, and we go beyond that to offer cutting edge configuration and reporting techniques that can fill the gap in your SAP know-how.

We help SAP clients and consultants solve business and technical problems with our library of undocumented features, timesaving solutions, and best practices. Request a free sample issue of ERPtips Journal.

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Testimonials

"The ERPtips instructor geared this class to the students and their companies' Basis environments. We covered important topics that are hard to find practical information on, like kernel upgrades and hotpacks. I was later able to apply this knowledge to my company's own SAP system.

To get exposure to all the key material in this course, I might have had to take about three courses from SAP itself. The instructor went the extra mile to make sure that everyone's questions were answered."

Pete Peters, IT Manager, Prym Consumer USA

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