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Course Outline for SAP Consulting Skills Improvement Training

Day 1

The Consulting Role

 

  • Workshop: Success indicators, challenges & skills
  • Hierarchy of consulting purposes
  • Internal vs. External consulting
  • Three common consulting contexts:
    - "Specialist" (spot) consulting
    - "Firefighting"
    - "Coach / Lead"
  • Self assessment

SAP Implementation: The Big Picture

 

  • The Integration Paradigm
  • Various forms of project structures
  • Governance best practices: before, during and after implementation

Establishing Trust and Credibility

 

  • A mile in your customer's shoes
  • Do's and don'ts
  • Surfacing personal and business needs
  • Workshop: Calculating your "Trust Quotient"

Positioning Yourself and Managing Expectations

 

  • Managing first impressions
  • Workshop: A positioning and problem-solving approach

Personal Survival Skills

 

  • Listening, questioning and probing
  • Saying "No" and "I Don't Know" professionally
  • Effective coaching process
  • Workshop: The difficult (and cunning) manager

Stakeholder Analysis & Coalition-Building

 

  • Levels of ownership
  • Typical ownership challenges
  • Workshop: Fostering Ownership
Day 2

Establishing Partnerships (Working with Consultants from other Firms)

 

  • Partnership: a definition
  • Success factors
  • Sources of conflict
  • Preventing and resolving issues
  • Workshop: Partner conflict in a meeting

Understanding the Change Process

 

  • Strategic vs. tactical change
  • The change process, roles and responsibilities
  • Managing the adoption curve

Dealing with Resistance to Change

 

  • Hidden resistance
  • Workshop: Managing resistance: the 3R technique
  • Objection handling technique

Delivering Bad News

 

  • Bad news delivery process
  • Workshop: Simulating bad news delivery

Managing Your Time, Energy & Attitude

 

  • Symptoms of poor time management
  • Tips and techniques
  • Stress: Understanding the comfort zone
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This course material is licensed by Klee Associates, Inc.

Skills Improvement

SAP Consulting Skills Improvement course address what it takes above product or business knowledge to make an effective consultant. Designed specifically for internal or external consultants working on SAP projects, this highly acclaimed workshop allows participants to expand their interpersonal and organizational diagnostic skills. Real-life project examples and simulations concentrate on proven techniques to maximize value to the project and the organization.

Just like the ERPtips Journal, our training covers the entire SAP product line, from core SAP modules like Financials, Logistics, and HR/HCM, to NetWeaver-based components, to SAP's Business Suite applications, including CRM, SCM, and SRM. We train SAP implementation team members and super-users on any issues covered in the standard SAP course catalog, and we go beyond that to offer cutting edge configuration and reporting techniques that can fill the gap in your SAP know-how.

We help SAP clients and consultants solve business and technical problems with our library of undocumented features, timesaving solutions, and best practices. Request a free sample issue of ERPtips Journal.

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Testimonials

"The ERPtips instructor geared this class to the students and their companies' Basis environments. We covered important topics that are hard to find practical information on, like kernel upgrades and hotpacks. I was later able to apply this knowledge to my company's own SAP system.

To get exposure to all the key material in this course, I might have had to take about three courses from SAP itself. The instructor went the extra mile to make sure that everyone's questions were answered."

Pete Peters, IT Manager, Prym Consumer USA

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