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SAP CRM Service Training
SAP_CRM_Service
SAP CRM Service class will cover in detail the service processes available within SAP CRM Service including the configuration settings needed to configure the SAP service. Topics we will cover will include: service tickets including integration of service tickets within interaction center webclient;Service order processing: Resource planning - Service confirmation - Service billing - Warranty claims ; Installed base management: Installations and Individual objects; Service contract processing: - Service agreements - Service contracts - Service plans ; Complaints and returns processing: - Complaints and returns - In-house repair processing; Case management; CRM Service Best Practices overview, Tips and Tricks for the issues most commonly faced by the customers.
Testimonials
"The ERPtips instructor geared this class to the students and their companies' Basis environments. We covered important topics that are hard to find practical information on, like kernel upgrades and hotpacks. I was later able to apply this knowledge to my company's own SAP system.
To get exposure to all the key material in this course, I might have had to take about three courses from SAP itself. The instructor went the extra mile to make sure that everyone's questions were answered."
Pete Peters, IT Manager, Prym Consumer USA





