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SAP CRM Service Training

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Title SAP CRM Service Training
Length 5 Days
Course To Be Determined / Available Onsite
Pricing Public course: $750/day ($3,750 for each 5 day course).
Onsite Course: Contact training@ERPtips.com for a quote for ERPtips to deliver a private, onsite training course for your company.  |  Pricing Details
Registration This course is not on our current schedule. To schedule a training session with ERPtips or to find out more information, email Training at ERPtips dot com or call us at 1.877.832.2594 ext 110.
Who Should Attend
  • Those involved with the implementation of CRM Service
  • Project team members, and consultants
Prerequisites Basic knowledge of mySAP CRM and experience with customization
Level Beginner-Advanced
Advanced Preparation None
Objective To master supporting service processes within mySAP CRM Service and any customization that may be necessary.
Configuration Points
  • Installations
  • Individual objects
  • Service agreements
  • Service contracts
  • Service plans
  • Usage-based billing
  • Resource planning
  • Service confirmation
  • Service billing
  • Product service letter
  • Warranty claims
  • Complaints and returns
  • In-house repair processing
  • Case Management
To schedule a training session with ERPtips or to find out more information, email Training at ERPtips dot com.
SAP CRM Service
SAP CRM Service class will cover in detail the service processes available within SAP CRM Service including the configuration settings needed to configure the SAP service. Topics we will cover will include: service tickets including integration of service tickets within interaction center webclient;Service order processing: Resource planning - Service confirmation - Service billing - Warranty claims ; Installed base management: Installations and Individual objects; Service contract processing: - Service agreements - Service contracts - Service plans ; Complaints and returns processing: - Complaints and returns - In-house repair processing; Case management; CRM Service Best Practices overview, Tips and Tricks for the issues most commonly faced by the customers.

Testimonials

"Excellent knowledge source and communication execution. Made content much easier to absorb than with other classes Ive taken. The delivery and interaction is key to retaining the content for me... and this worked well."

Basis Lead USA