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SAP CRM Training for Project Teams

ERPtips SAP CRM training training covers a variety of subjects within SAP's customer relationship management module and includes topics such as analytics, CRM, e-Commerce, marketing, middleware, sales, and service.

The customer relationship management training sessions deliver mastery level instruction for project team members and more advanced SAP users. Each CRM course includes basic instruction, advanced tips, live discussion, demonstration, and hands-on exercises. Our instructors provide onsite training that is customized to meet the requirements of your individual project and organization.

SAP CRM Training - Available Courses:

    (Click on the course titles to view full course descriptions)

  • CRM - Attendees learn the most important features within CRM. Those include, but are not limited to, topics such as basic data, CRM functionality, activity management, and billing.

  • Analytics - This course helps attendees clearly understand CRM processes from a system landscapes implementation standpoint. Integrations could include BW, CRM, R/3, and SEM. Analytical CRM with scenarios in marketing, sales and service will be taught.

  • Interaction Center and e-Commerce - This course helps attendees understand the functionality, technical architecture and configuration of the Interaction Center Webclient in CRM.

  • Marketing - Attendees learn marketing scenarios supported by CRM, and learn how to use SAP CRM to manage calendars, emails, campaign management, couponing, lead management, list management and market segmentation.

  • Middleware - This course helps attendees understand CRM data processing, connection monitoring, flow monitoring, and principles of data distribution for mobile clients.

  • Sales - This course helps attendees master sales scenarios supported by SAP CRM, and learn how to handle call planning, quote management, pricing, contract management, and rebate processing.

  • Service - Attendees learn the service processes available within SAP CRM Service, and learn the configuration settings needed to configure service contracts and plans, resource planning, service billing, warranty claims, and in-house repair processing.

To schedule a training session with ERPtips, to inquire about a course not listed, or to find out more information, email Training at ERPtips dot com.

Testimonials


"The ERPtips instructor made the class very interactive, and did an excellent job of addressing all of our questions and concerns. She also did a great job of explaining the configuration that drives how SAP works based on her real world implementation experience. The ERPtips training manual has detailed step-by-step instructions, and it will help me for years to come." Stacy Pappas, Customer Order Analyst, Gen-Probe, Inc.

Testimonials

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