Andy Klee, President
As President of Klee Associates, Andy has evolved from "one guy with a 4 page
newsletter" to the leader of one of the premier JD Edwards and SAP training
and consulting practices in North America. He considers himself very fortunate to
have been able to attract some of the best people in the business to the Klee team.
Until 2003, when Andy had to stop doing consulting and training and dedicate himself
full-time to running the growing Klee Associates training and consulting practice,
Andy had implemented JD Edwards solutions longer than most. He started with
JD Edwards in 1989 and has been involved in training, consulting, and project management
for 18 years. He was one of the first consultants to implement the Energy
and Chemical Suite. He also has over 10 years experience with Advanced
Pricing, dating back to before the first release on A7.1.
Andy started publishing the JDEtips Journal and website in 2000. Andy developed
the concept of Mastery Workshops for the install base in 2001, and is busy creating
more value-add services for both new clients, and the install base. In late
2002, Andy made a decision to start
www.ERPtips.com.
Andy moved to the Western Slope of Colorado in 1999 after living 22 years in Denver.
Andy can be reached Toll Free (US and Canada) at 1.877.832.2594 ext 210 or International: 1.970.856.4811. His email is
Andy.Klee at ERPtips dot com
Jocelyn Hayes, Director Consulting
and Training
Jocelyn Hayes heads up our SAP consulting and training practice. Jocelyn brings
over 11 years of SAP experience, plus a great deal of passion and enthusiasm. She
truly enjoys the challenge of solving problems creatively and collaboratively.
Prior to joining ERPtips, she had worked for a big 4 consulting firm as a Sr. SAP
Consultant and then moved into independent consulting. She has developed ESA Roadmaps
using Netweaver tools, including Visual Composer, XI, Enterprise Portal, and BI.
She also led a CRM Business Process Re-engineering project. Jocelyn's focus primarily
has involved the Logistics modules of SAP and migrating clients to more user-friendly
applications using SAP's most advanced solutions.
Jocelyn works with clients to match our Mastery Level consultants to their training
and consulting requirements. Our clients will discover, as we have, that Jocelyn
excels as a consultative relationship builder -- highly effective in cultivating
and maintaining positive partnerships across all levels. Having acted both in the
role of consultant and client, she knows the challenges of scoping the initiative,
defining team member roles, identifying the associated skill sets, and stretching
the project budget to support it all. We're sure you'll benefit from this dual experience
as well!
Jocelyn can be reached at Jocelyn.Hayes at ERPtips dot com
or by phone at 1.877.832.2594 ext 122.
Laura Donovan, Director of Publications
Laura Donovan is Director of Publications for Klee Associates, Inc., with responsibility
for the ERPtips and JDEtips Journals and the editing and production of our Mastery-Level
Training Manuals.
Laura has over 30 years experience in the software arena, where she has specialized
in user documentation and training development and delivery. She's held in-house
publications and training management positions and has worked as a consultant.
Laura may be reached at 1.877.832.2594 ext 190 or at Laura.Donovan
at ERPtips dot com
Cheryl A. Cave, Managing Editor
Cheryl has acted as project manager for several multi-million dollar SAP training
initiatives throughout North America. She has been in I.T. management for more than
fifteen years, including data-center management, project management, change management,
systems analysis, data modeling, quality management, and business process reengineering.
The bulk of her career has centered on Information and Training design and delivery.
Cheryl has written for a major metropolitan newspaper and performed freelance editing
for three large publishing houses. Cheryl can be reached at Cheryl.Cave
at ERPtips dot com.
Mark Downs, Director of Subscription Sales
Mark joined Klee Associates, Inc. in January, 2005 as our Manager of Subscription
Sales for both ERPtips and JDEtips. Mark has an extensive background in sales,
and also worked for Ford Motor Credit for several years. Mark lives in Grand
Junction, Colorado.
Mark can be contacted by email at Mark.Downs at ERPtips dot com
or Mark's number is Toll Free (US and Canada): 1.877.832.2594 ext 100 or International:
1.970.242.9366.
Lori Stone, Training and Consulting Administrator
Lori comes to Klee associates with a strong background in Administration. She has
a great focus on delivering the best possible training services to our clients.
Lori may be contacted by email at Lori.Stone at ERPtips dot com
or by phone at 1.877.832.2594 ext 150.

Terri Wylie, Customer Service Manager
Terri has 10 years medical transcription experience with three of those years running
her own business before joining Klee Associates. She started in data entry and quickly
became our Database Administrator before moving to serve as our Customer Service
Manager.
Terri may be reached Toll Free (US and Canada) at 1.877.832.2594 ext 110 or International
at 1.623.845.2031. Her email is Terri.Wylie at ERPtips dot
com.
Stu Tolen, Vice President, Application and Technical Services
Stu Tolen heads up Consulting and Training services for Klee Associates. Stu has
over 25 years of technical IT experience and is a former JDE/PeopleSoft/Oracle employee.
He has worked with JD Edwards software for 17 years and is well versed in all Distribution
modules. He participated in the development of the Energy/Chemical suite in World
and led the development of the Transportation Management product in EnterpriseOne.
Over ten years of his career were spent as an independent consultant where he assisted
customers in the design and development of various software applications for the
IBM midrange environment.
Stu may be reached Toll Free (US and Canada) at 1.877.832.2594 ext 180 or
International: 1.970.874.4844 His email is Stu.Tolen
at ERPtips dot com.
Gabriel Ramos, Manager
Gabriel comes to ERPtips with a strong background in customer support. He
earned his BS degree and gained expertise
selling, programming, and
maintaining Micros POS systems in
the Aspen, CO area. Gabriel lives in
Denver, CO, and is
excited to be working with professionals throughout North America.
Gabriel may be reached Toll Free (US and Canada) at 1.877.832.2594 ext 170 or 1.303.518.0884. His
email is Gabriel.Ramos at ERPtips dot com.
Klee Associates, ERPtips' parent organization, is a closely-knit team of educators,
editors, consultants, and business professionals. The company began in 1998 and
has grown to become a highly respected North American SAP training and consulting
practice. Our mission is to help SAP clients and their employees become more effective
and efficient through superior ERP education.
To contact us, please call our main number--1.877.832.2594:
|
Contact
|
Bio/Email
|
Ext
|
|
President
|
|
210
|
|
Vice President, Application & Technical Services
|
|
180
|
|
Director Consulting and Training
|
|
122
|
|
Director of Publications
|
|
190
|
|
ERPtips Journal Managing Editor
|
|
125
|
|
Bookkeeping
|
|
3
|
|
Consulting & Training Administration
|
|
150
|
|
Journal Passwords & Access
|
|
110
|
|
Journal Subscriptions
|
|
100
|
|
Partners & Advertising
|
|
170
|